Welcome to our help centre
At Bakeaway Box Norfolk, we're dedicated to making your experience as sweet and simple as possible. Below, you'll find answers to our most frequently asked questions about our delicious homemade bakes, ordering, collection, and more. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your delicious moments.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for baking. As Bakeaway Box Norfolk, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. We've compiled a list of common queries to help you find the information you need quickly.
How do I place an order for your delicious bakes?
Ordering from Bakeaway Box Norfolk is easy! Simply browse our "Our Bakes" section on the website, add your desired treats to your cart, and proceed to checkout. You'll then select your preferred collection date and time. For any specific requests or larger orders, please contact us directly at [[email]] or [[phonenumber]].
What are your collection hours and where are you located?
Our collection point is located in Leeds, United Kingdom. Specific collection hours are typically between [[collection_start_time]] and [[collection_end_time]] from Monday to Saturday, but these can vary by day and will be confirmed during your order process. You'll receive a confirmation email with the exact address once your order is placed.
Do you offer a variety of cakes and treat boxes?
Absolutely! At Bakeaway Box Norfolk, we specialise in a wide range of homemade tasty bakes, from great value birthday cakes to indulgent treat boxes, perfect for any occasion or just a tasty treat. Visit our "Our Bakes" page to see our full selection. We frequently update our offerings, so there's always something new to discover!
How far in advance do I need to place an order?
To ensure we can freshly prepare your bakes, we typically require orders to be placed at least [[number]] days in advance. For custom cakes or larger orders, we recommend giving us even more notice, ideally [[longer_number]] weeks, to allow ample time for planning and preparation.
How should I store my cakes and bakes once I get them home?
To keep your Bakeaway Box Norfolk treats at their best, most cakes and bakes should be stored in an airtight container at room temperature for up to [[number]] days. For bakes with fresh cream or delicate fillings, refrigeration is recommended. Please check specific storage instructions provided with your order for optimal freshness.
How long do your bakes stay fresh?
Our homemade bakes are made with the freshest ingredients and are best enjoyed within [[number]] days of collection. With proper storage, some items may last a little longer, but for the best taste and texture, we recommend consuming them promptly.
Can you cater for specific dietary requirements or allergies?
We understand the importance of dietary needs. While we strive to offer options like gluten-free or vegan bakes, our kitchen handles common allergens such as nuts, dairy, eggs, and gluten. Therefore, we cannot guarantee a complete absence of cross-contamination. Please discuss your specific requirements with us *before* ordering via [[email]] so we can advise on available options.
Do you offer custom-designed birthday cakes?
Yes, we love creating special birthday cakes! We offer customisation for a variety of designs and flavours to make your celebration unique. To discuss your vision for a custom birthday cake, please get in touch with us at [[email]] or [[phonenumber]]. We recommend booking well in advance to secure your date.
Ready to indulge in our homemade delights?
Now that your questions are answered, why not explore our tempting range of homemade cakes and treat boxes? This is where your delicious journey begins. Get to know our bakes and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.